Returns & Exchanges

At ANNKE, we stand behind the quality of our security solutions and offer a 30-day money-back guarantee to ensure your complete peace of mind. If you are not entirely satisfied with your purchase, our streamlined return process makes it easy to exchange hardware or receive a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your ANNKE account and navigate to the order history section to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, mounts, manuals, and accessories to ensure eligibility for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or your own tracked postage to the parcel and drop it off at an authorized carrier location for transit to our inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund or replacement will be processed within 5-7 business days to your original payment method.